Our Website Guarantee

Since 2002, Platypi Designs has been helping businesses with their website solutions. We are known for our personal approach to business.  We are committed to you, your website project and your business success.  We pride ourselves on being the website design company that you can always rely on.

We involve you in every step of the website design process.  We brainstorm ideas with you, listen and respond to your feedback in order to ensure that the final website product is how you imagined it.

Because we are confident in our ability to translate your ideas into a clean, professional website that meets today’s design principles we offer a 100% 60 day money-back guarantee.

If after 60 days you are not completely satisfied with your new website, we’ll keep working on it until you are pleased with the results, or refund your money, no questions asked.  See terms and conditions below.

The Guarantee

Level of Engagement

Moving forward with a website design project is not a one-sided activity.  A website comes together successfully when the website designer works in partnership with you.  Your website designer will always listen to and respond to your feedback.  You will always know how your website project is progressing.

Quality Assurance

We rely on a simple, yet effective, project management system to ensure that both the client and the website designer deliver on action items related to the project.  This ensures that nothing falls through the cracks.

Before the website goes live we put it through our 50-point checklist to ensure the design and functionality of the website are optimal.

On Budget and On Time

You will be informed through the project on how things are progressing.  The cost that was agreed upon in the proposal will not change.  If extra functionality is required for the website, we will inform you if extra costs apply so you can make an informed decision.  You will not receive any surprise invoices.

We will discuss with you the scope of your project and figure out an appropriate launch date for your website.  The project management system is then setup and we reverse engineer the design process with your launch date in mind.  Provided that both parties meet the interim deadlines in the project management system, the website will go live on time.

 

Terms & Conditions

Platypi Designs works with a third party open source content management system called WordPress.   The designs/themes that are carefully selected for a client’s website are also sourced from reputable third party providers.  In addition to enhance a website’s functionality third party plugins may also be used.

As such, when we start working with WordPress and the theme, we might discover design elements that are not exactly what was expected.  Before going forward with a specific theme we contact the developer to confirm that the design will perform as expected.  However it is difficult to ensure that all features of a design/theme work in the manner that we believe.   The only way to guarantee this would be to go with a fully customized design solution which is not what we recommend for a variety of reasons.

Throughout the design and content implementation process we will alert our client to functionality that might work slightly differently than expected.  Every effort will be made to come as close as possible to what the client wanted.  In some cases extra plugins might need to be purchased, at the client’s expense, to achieve the specific functionality.

We cannot guarantee that any third party options will work for the life of the website.  We make every effort to use third party designs/themes and plugins that are reputable, popular and well maintained.